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Step 1 | Any issue that is not an emergency should be raised in the "RY" project in Jira. | Optional. |
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Step 2 | Create a support request on https://playsql.atlassian.net/servicedesk. Don't forget to mention "Data Center" to be in the right queue. | We actively monitor the response times on this queue. Our public target is to provide an answer within:
Internally, we plan for better response times. |
Step 3 | In the support request, click "Escalate". | We will receive an email on our mobile phones, telling us you Our target on escalation is to provide an answer within 4hrs during working days. |
Step 4 | You can contact Contact the manager using the email address received in the request confirmation. |