This the support statement for Play SQL. Please note:
- I'll make everything I can to provide Equally Legendary Support, to match the one you have from Atlassian!
- Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
- As with any support, there is no guarantee that bugs can be fixed in a limited timeframe, that developments will be made specifically for you or that the root cause of your issue will be found. It is recommended to backup your database before performing administrative operations.
Equally Legendary Support
Are you used to Atlassian's Legendary Support? Try Play SQL!
| Medium | Links |
|---|---|
| Documentation | Browse https://documentation.play-sql.com |
| Answers | Browse the "Play SQL" tag on Answers (or Ask on this tag) |
| By JIRA | https://playsql.atlassian.net, project Support |
By email  Preferred | equallylegendarysupport@play-sql.com |
High Uptime
It is important you have autonomy to solve your problems. Therefore, we have
the Documentation website (Http and Https), the JIRA issue tracker,
the Marketplace and the Sandbox
monitored by an independent provider, Uptime Robot.
With a 5-minutes probe interval, we reach close to 100% availability.
Last unavailability: Regular upgrade of our JIRA OnDemand instance
by Atlassian (9 minutes).
This screenshot is an archived copy of our monitoring tool.
Business hours
Play SQL is located in France. Germany and UK have the best support response. I recommend using http://www.worldtimebuddy.com/ for easy conversion.
| Timezone | Most responsive support | Dinner time | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| France (Play SQL) | 8 | 9 | 10:00 | 11:00 | 12:00 | 13:00 | 14:00 | 15:00 | 16:00 | 17:00 | 18:00 | 19 | 20 | 21 | 22 | 23 | 0:00 | 1am+ |
| San Francisco, USA | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm+ |
| Sydney, Australia | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am+ |
Temporary leave notice
- Unavailable from 23 Mar to 04 Apr
- Unavailable from 05 Apr to 06 Apr