This the support statement for Play SQL. Please note:
- Informational only: This SLA is an information of intent and does not engage Play SQL in any way. Please refer to the license for more information.
- As with any support, there is no guarantee that bugs can be fixed in a limited timeframe, that developments will be made specifically for you or that the root cause of your issue will be found. It is recommended to backup your database before performing administrative operations.
Support
The best way to contact us is email.
| Medium | Best | Links |
|---|---|---|
| Documentation | Browse https://documentation.play-sql.com | |
| EmailService desk |  | https://playsql.atlassian.net/servicedesk |
| support@play-sql.com | ||
| Chat (Slack) for informal help | https://playsql-slack-support.herokuapp.comThe URL for the chat is provided in-app. Please revert to email if not available by chat. | |
| JIRA | https://playsql.atlassian.net |
High Uptime
It is important you have autonomy to solve your problems. Therefore, we have
the Documentation website (Http and Https), the JIRA issue tracker,
the Marketplace and the Sandbox
monitored by an independent provider, Uptime Robot.
With a 5-minutes probe interval, we reach close to 100% availability.
Last unavailability: Regular upgrade of our JIRA OnDemand instance
by Atlassian (9 minutes).
See live dashboard on uptime.play-sql.com.
This screenshot is an archived copy of our monitoring tool.
Business hours
Play SQL is located in France. Germany and UK have the best support response. I recommend using http://www.worldtimebuddy.com/ for easy conversion.
| Timezone | Most responsive support | Dinner time | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| France (Play SQL) | 8 | 9 | 10:00 | 11:00 | 12:00 | 13:00 | 14:00 | 15:00 | 16:00 | 17:00 | 18:00 | 19 | 20 | 21 | 22 | 23 | 0:00 | 1am+ |
| San Francisco, USA | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am | 12pm | 1pm | 2pm | 3pm | 4pm+ |
| Sydney, Australia | 6pm | 7pm | 8pm | 9pm | 10pm | 11pm | 12am | 1am | 2am | 3am | 4am | 5am | 6am | 7am | 8am | 9am | 10am | 11am+ |
Temporary leave notice
- Unavailable from to