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Response times
Type | |
|---|---|
4hrs (1/2 day) | Cloud apps with Blocking priority, Data Center issues with priority “High Priority”, if this priority is relevantapps with Blocking and High priority. |
8hrs (1 working day) | Cloud apps with Priority High and Medium priority, Data Center apps with Low priority. |
3 days | Non-Data Center and Cloud apps with Low priority or without priority. |
Our public target is to provide an answer within the above times:
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