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I would like to pursue the Play SQL development as far as my users need. I meet two kinds of hurdles in this quest:

I often have to meet banks, formal institutions and stakeholders which are important to this development. In fact, they are so important they have have the power of go/no go on many administrative aspects of this project. Therefore it is required that I spend hours, day and months to convince them. They ask: “How many users do you have?” The Atlassian Marketplace figures cannot answer this question. They ask: “How many active users do you have?” It is required that I spend time gathering such figures.

The other kind of hurdle is about choosing features. Some features take a long time to support and I should carefully choose what I spend my time at. I need to measure which ones are effectively used and which ones to focus on.

Hence I’ve built in some usage data reporting. This privacy policy will detail the extent and use of this reporting and all other personal information we may collect. You can see them in the add-on itself: In your Confluence instance, click the Help button, then Play SQL.

Information we collect

We collect information to provice better services to all of our users. We collect information in several ways:

Information you give us.

For example, you provide information to Atlassian about the name of your company, the number of users, the add-on you’ve installed and its version. Atlassian makes some of this information accessible to us, which we download and use. Another example is information you give us for technical support, such as the email and user you send from, the date, and the information you send along. You may provide information by subscribing our blogs, mailing list or social network.

Information we get from your use of our software.

We may collect information about the features you use and how you use them. This information includes:

  • Number of users
  • Confluence version
  • Add-on versions
  • Types of connections you have configured (driver, read-only or read-write)
  • Number of queries or tables you have
  • Number of queries you’ve modified in the last month
  • Usage of the extra features on the queries or tables
  • Number of datasources and administrators
  • The Server ID

The information above is reported monthly by e-mail. It is possible to deactivate reporting by deactivating the monthly job.There is other information which we store or which you produce by a side-effect of using our software, such as:

Local storage: We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and anonymous identifiers: The software we use may use various technologies to collect and store information when you visit our websites, and this may include sending one or more cookies or anonymous identifiers to your device.

How we use information we collect

We use the information we collect to provide support, maintain, protect and improve our software, and to develop new software. We also use aggregations and visual representations of this information to inform trusted partners, providers and customers about our software and our business.

When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We process personal information on our servers in several countries around the world. We may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so you can make meaningful choices about how it is used. For example, you can:

  • Communicate with Atlassian to check, review or edit some of the information they have about use and that they forward to us.
  • Review the information which is sent by the add-on to us.
  • Choose to uninstall the add-on or the product.
  • Choose to set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being sent by us. However, it’s important to remember that our websites may not work properly if you cookies are disables.

Accessing and updating your personal information

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. We may also request proofs of the information you provide and reject requests if the information is wrong or can’t be proven.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information we share

We do not share personal information with companies, organizations and individuals outside of Google unless one of the following circumstances apply:

With your consentWe will share personal information with companies, organizations or individuals outside of us when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

For external processing or transfer

We provide information to our affiliates or other trusted businesses or persons to process or transfer it for us. For example, some information may be stored and processed by Google and communicated using regular Internet communication channels and protocols.

For legal reasons

We will share personal information with companies, organizations or individuals outside of Google if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or governmental request;
  • Enforce applicable Terms of Service or EULA, including investigation of potential violations;
  • Detect, prevent or otherwise address fraud, security or technical issues, protect against harm to our rights, property, benefits or safety.

Aggregated, non-personally identifiable information

We may share aggregated, non-personally identifiable information publicly and with our partners – like banks, funding companies or individuals, advertisers or connect sites. For example, we may share information publicly to show trends about the general use of our services.

If we are involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We intend to offer the best security information about your use of our software. In particular:

  • Usage statistics are collected by a Confluence job and sent using Confluence’s email service. You configure this service yourself by setting an SMTP server. You are responsible for the encryption of this channel, including choosing an SMTP provider which can securely transfer your confidential information to our mailbox.
  • Usage statistics are collected in a Google Mail mailbox. One may think that the best way to ensure confidentiality is to configure Confluence to directly send mails to Google Mail’s SMTP server using SSL.
  • We store the information using Google services and may download it to process it on a computer or server located in another country.
  • We may upload this information in one of our tools, including Atlassian Confluence OnDemand, in respect with the privacy policy and in the most confidential way.

Application

Our Privacy Policy applies to all of the websites and software offered by us and our affiliates, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

When we receive formal written complaints, we contact the person who made the complaint to follow up. In case of dispute, we seek the best amicable resolution. We may work with appropriate regulatory authorities to resolve complaints.

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page.

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