Resize incident (2024-10)

Symptom

The symptom is that users can’t see the full page, and they don’t notice it because the background is black or white.

Root cause

The public API AP.resize() seems to have ceased to work since one week.

Scope

• We assume that all our customers are affected,

• But they have a workaround,

• Our development instances are not affected.

Remediations

• We’ve tried Remie’s library, which improved the situation in some cases, but not all,

• We’ve created a ticket with Atlassian and they are responding: https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-49430?created=true

• We’re displaying a banner at the top of our iframe, so that users are told what to do (resize your browser window).