Resize incident (2024-10)
Release date
Oct 29, 2024
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Requirement Yogi
Linked requirements
Requirement Yogi
Linked requirements
Created October 18, 2024 at 11:58 AM
Updated October 29, 2024 at 10:08 AM
Resolved October 29, 2024 at 10:07 AM
Symptom
The symptom is that users can’t see the full page, and they don’t notice it because the background is black or white.
Root cause
The public API
AP.resize()
seems to have ceased to work since one week.Scope
We assume that all our customers are affected,
But they have a workaround,
Our development instances are not affected.
Remediations
We’ve tried Remie’s library, which improved the situation in some cases, but not all,
We’ve created a ticket with Atlassian and they are responding: https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-49430?created=true
We’re displaying a banner at the top of our iframe, so that users are told what to do (resize your browser window).