Data Center customers operate our products in mission critical environments and want to feel confident that if issues arise they can be addressed quickly. Likewise if you or Atlassian find any significant issues that may impact customers, or if Atlassian detects a breaking change that impacts your app, they want to be able to quickly work to a resolution with the vendor.
Here is our escalation process:
| Step 1 | Any issue that is not an emergency should be raised in the "RY" project in Jira. | Optional. |
|---|---|---|
| Step 2 | Create an issue on https://playsql.atlassian.net/servicedesk | We actively monitor this queue.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas.Je sais pas. |
| Step 3 | ||
To aid in this process, we are asking to verify on your Data Center app ticket:
- a clear escalation process for your customers available to Data Center licensed apps,
- defining a single point of contact (which can be a mailing list) to raise escalations with,
- to maintain the owner of the app contact in the DCHELP ticket, and
- letting us know if you have an SLA with customers on Data Center licensed apps